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Progress?

My son gave me a gift card for Amazon so I quickly ordered some books.  When the confirmation came through it said they would be delivered in October!  I emailed them to complain and the response was that I would receive a response in 24 hours.  Well that time frame came and went so I phoned.  The man who answered did not seem to understand that waiting until October was unacceptable and kept asking me if I wanted to cancel my order.    No!  I just wanted it delivered now.  After 20 minutes of this he said he would talk to his manager.  Ten minutes later he returned to say that I could cancel the order and re-order.  'Would that make a difference?' I asked.  He didn't know.  I asked to speak to his manager myself.  20 minutes went by before the manager came on the line.  'What seems to be the problem?' she asked.  Why do they always do that as though the member of staff hadn't told her what the problem was?  'Would you like to cancel the order?' she asked.  No!  I just want you to deliver it.  She said she didn't have any control of changing delivery dates but I could try cancelling and re-ordering.   Steam wasn't actually coming out of my ears when I calmly said, 'So you want me to do your job for you with no guarantee that it would make any difference. ' I had now been on the phone for over an hour.  'What has happened to Amazon?' I asked, 'I ordered something for my son at the beginning of December for Christmas and he has yet to receive it and now you are telling me that a simple order cannot be delivered before October?'  She put me on hold.

When she returned she said that the order would be delivered the 9 January.  After an hour and a half I had lost the will to live.

What happened to freedom of choice, just doing what you want without being asked to join a campaign.  I blame social media.  I don't want to be a vegan nor do I want to join the campaign just launched by a group of young women against shaving under your arms and your legs.  I remember when French women never shaved under their arms and it was not a pretty sight, but it was their choice, we don't need to campaign for or against it.

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